Guarantee

All our structures carry a standard ten year guarantee for the roof, roofing shingles, galvanised metalwork and the tanalised sub-floor. The main walls of the structure may be stained and treated by the customer, to determine the final appearance of the garden lodge, with any good quality water or chemical based, all weather, all external timber species wood treatment with a colour pigment. Once this has been carried out the guarantee on the treated timbers will be as per the treatment supplier's specifications. If the decision is made to leave the external walls in their natural colour then a clear wood treatment should be applied.

Special Offers and Show Deals

Any special offer or 'Show Deal' which may be indicated to any prospective customer at one of our show stands is only available during the time period quoted by our sales staff on the day. Any special offer or 'Show Deal' is solely intended as an offer to sell a specific structure or product at the promoted price during the quoted time period and is not available outside of the quoted time period. Any special offer or 'Show Deal' is offered on a show by show basis and it cannot therefore be assumed that any special price will be available at any other time.

Terms and Conditions of Sale

1. Damage or Loss in Transport.
In case of damage or shortage the buyer must notify Garden Exteriors Limited (the Company) within three days of receipt of the goods.

2. Warranty.
The buyer shall satisfy himself as to the suitability of products purchased from the Company for its intended use on delivery/installation. Non suitability must be notified to the Company within 48 hours and in writing within seven days.

Wood is a living moving product which responds to atmospheric conditions. With the best will in the world we cannot guarantee that every panel or strut is never going to crack or move with age.

Whilst every possible care will be taken to supply goods of the highest quality the liability of the Company for defects and consequential loss is limited to the warranty condition issued from the manufacturer of the component parts. the Company reserves the right to change the supplier of component parts without notification so long as this does not change the overall essence of the product ordered.

3. Goods Supplied in Accordance with Order.
Only those goods stated on the order form will be supplied in accordance with the order; the goods are those items shown on the order form where:

the Order Form has been signed by the customer thus establishing a contract to supply the goods as stated, and
have been paid for.

Only those items that are clearly marked 'Free of Charge' or 'F.O.C' will be supplied without charge. Any goods not ticked and paid for form no part of this contract and will not be supplied F.O.C under any circumstances.

4. Carriage.
The Company shall choose the method of delivery of goods to the buyer and reserves the right to charge extra for delivery in the following circumstances:

Where the buyer specifies the method of carriage to be used.
Where delivery charge is agreed with the buyer.
Deliveries to offshore islands, i.e. Isle of Wight, Channel Islands, Ireland and Scotland, different delivery rates apply.

5. Buyers Responsibility.
All buyers are responsible for ensuring fire extinguishers are available when using the Garden House. Under no circumstances should the Garden House, when using the Barbecue/Fire, be used by persons under the age of eighteen years of age unless they are fully supervised by a responsible adult.

When the barbecue/fire is being used, under no circumstances should it be left unattended. All buyers rights are waived if this is not done. If not using the Garden House for any period over a week, the Company advises the purchaser to open the windows to allow air to circulate.

6. Deposits and Cancellations.
The Company requires a deposit when any order is placed. The client may cancel any order by contacting the Company by telephone, fax or e-mail within 14 days of the order date. Any such cancellation will be subject to a £100 administration charge. Cancellations requested after 14 days have elapsed since the order was placed will result in the forfeiture of any deposit paid up to a maximum of £600. In any event cancellation of any order must be confirmed in writing within 7 days of any telephone, fax or e-mail notification.

7. General Maintenance.
The purchaser, by signing the Order Form, acknowledges full acceptance of the Terms and Conditions of this contract, particularly the following basic instructions on how to maintain the goods.

The purchaser should always ensure:

That Garden Houses are preserved with a good quality wood preserver at least once a year.
That the ventilation pipes are kept clear at all times.
That once the barbecue/fire has been cleaned of ashes all cooking apparatus is wiped down with something like sunflower oil.
That in geographical areas that are generally considered prone to extreme weather conditions we further advise that you take professional local advice on the care of your product.

We cannot be held responsible for damage or deterioration of your product due to misuse and lack of care and attention. i.e. not preserving the structure.

8. Deliveries.
The Company will endeavor to deliver/install all goods as purchased within a reasonable period of time.

9. Ownership of Goods
All goods remain the property of the Company until they are paid for, in full.

10. Payment of Outstanding Balances
The balance of any amounts outstanding on any order may be paid by cash or cheque. Payment may also be made by credit card but will be subject to a surcharge of 2%.

11. Planning
Under new regulations that came into effect on the 1st. October 2008, outbuildings are considered to be a permitted development (not needing planning permission) subject to the following limits and conditions:
a). Within the curtilages of Grade 1 or Grade 2 listed properties ANY outbuilding will require planning permission.
b). Other areas of designated land require permission from the relevant authorities namely, National Parks, The Broads, Conservation Areas, Areas of Outstanding Natural Beauty (AONB) and areas listed as World Heritage Sites; in these cases the maximum area to be covered by outbuildings, enclosures, containers and pools more than 20metres from the main house are limited to 10 square metres. In any case it is the responsibility of the purchaser to establish which, if any, of the conditions given apply to them.

Other considerations need to be taken into account, namely:
a). The building cannot be placed on any land forward of a wall forming the principal elevation of the main house.
b). It is recommended that structures supplied by the Company are not sited within two metres of a boundary fence or wall (partly for planning reasons but also to allow for the maintenance of the structure).

12. Orders placed “subject to planning permission”.
Any order taken which is placed “subject to planning permission” and stated as such on the order form, which is subsequently terminated because planning permission has been refused MUST be notified to the Company, in writing, within 7 days of the refusal being received and MUST be accompanied by a copy of the official refusal letter or document. Failure to provide such notification or copy will result in the forfeiture of any deposit paid under terms stated in Clause 6 above. All cancellations, for whatever reason, will be subject to a £100 administration charge.